All Incoterms, all customs, all modes. We move the impossible — convoi exceptionnel, rail-road machines, oversized loads, last-minute hauls. Across the EU, UK, Switzerland and Latin America.
Every mode of transport — except air. We pick the smartest combination for your machine.
Oversized, overweight, over-anything. Route surveys, police escort, multi-axle low-loaders, night moves, cranes for loading on tricky sites. If somebody told you it could not be transported, talk to us first.
Door to door, standard or low-loader, single trailer to multi-truck convoys.
Roll-on/roll-off, container, breakbulk. EU ↔ LATAM, EU ↔ UK, intra-Mediterranean.
Flat-wagon transport for railway-bound machines (tampers, rail-road excavators). When rail makes sense, we go rail — fewer road permits, less wear.
We combine modes (maritime + road + rail) to find the most efficient route. A single contract, a single contact.
From your first request to the signed delivery note on your site.
We work with all Incoterms. Five flavours cover 95% of real cases — pick yours, we handle the rest.
Buyer takes the machine at the seller's site. All transport and customs on the buyer.
Seller delivers to the carrier at the agreed place. Buyer takes over from there.
Seller pays transport to the destination. Buyer handles import customs and duties.
Seller pays everything including duties and import customs. Buyer just receives.
Seller pays transport and insurance to the destination. Buyer handles import.
Who provides what — clear and contractual.
By default, the seller provides the export and shipping documentation: commercial invoice, packing list, EUR.1 origin certificate, CE declaration of conformity, EX-A customs declaration, machine manual.
On request, Heavy Buddy produces and coordinates all of the above on behalf of the seller — and bills the service. We also handle the IM-A import declaration on the buyer side, including duty payment when DDP applies.
Either way, both export and import clearance can be fully outsourced to Heavy Buddy with a transparent cut on each step.
We do not subcontract blindly. Every carrier in our network is vetted.
Certification criteria — a carrier must pass all of these to join:
Public profile + ranking. Each carrier has a dedicated profile page on the platform, with fleet description, certifications, machine types they handle and client ratings. Heavy Buddy never hides anything from the client.
Bring your own carrier. You can choose to use a carrier outside the Heavy Buddy network — we just charge a coordination fee and provide no guarantee on outcome, insurance or delays. The choice is yours.
100% of the logistics cost is held in escrow. Released to the carrier as the load progresses through key milestones.
Released when the machine leaves the seller's site.
On arrival at the refurbishment workshop (if any).
On arrival at the departure port (maritime leg).
On arrival at the arrival port.
Released on signed delivery on the buyer's site.
The breakdown above is the standard full-route case. The phases adapt to your actual logistics plan — no refurbishment stop means a simpler 30 / 30 / 40 split, intra-EU road only means 50 / 50, etc.
Transparent, no hidden fees.
Heavy Buddy applies a fixed 15% margin on top of the total carrier and customs quotes. This covers:
The 15% is the same as our refurbishment service — consistent across all Heavy Buddy services. Always shown on the quote.
Included in every Heavy Buddy quote.
Indicative — we always confirm exact dates on the quote with realistic margins.
Real-time enough to be useful, simple enough to be reliable.
Clear playbook for the two main scenarios.
The buyer signs the delivery note with reserves. Photos are taken immediately. The escrow stays frozen until the case is settled. The carrier's all-risk insurance and RC pro cover the cost of bringing the machine back to its quoted condition. Heavy Buddy mediates the claim end-to-end.
Heavy Buddy finds a replacement carrier at no additional fee, and credits a service bonus to your account for the delay. We do not pay financial penalties for a third-party cancellation — but we do not leave you stranded either.
Three more answers to common questions before your first quote.
Between seller's site and final delivery, we can store the machine in a partner yard — daily rate agreed up-front on the quote. Useful in case of customs delay, refurbishment lag, or buyer's site not ready.
You do not need to have bought the machine on Heavy Buddy to use our logistics. External brokers and direct B2B sellers can use the service as a standalone offering.
EU-27, United Kingdom, Switzerland, Norway, Latin America (Brazil, Mexico, Argentina, Chile, Colombia, Peru and others). Sanctioned countries (Russia, Belarus, Iran, etc.) are evaluated case-by-case.
Photos of the machine are taken by the driver at every loading and at every unloading. This is standard, non-optional — it locks the condition at each handover point and protects everyone in case of dispute.
Tell us about the machine, the origin, the destination and your deadlines — we come back with a quote in under 48 hours.
Request a logistics quoteJoin the Heavy Buddy certified carrier network. Steady pipeline of fully-funded missions, transparent escrow payments and a public profile page.